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Day38 | The Fight Club Follow-Up System

Updated over 3 months ago

Part One: Touches 1-5

Key Insight

Top-performing salespeople adopt the “challenger” approach. They establish themselves as experts and encourage clients to think critically. When faced with objections, they respond confidently and respectfully. Effective follow-up helps uncover the real reason preventing the buyer from moving forward.

Touch #1 – Brief Message (Email, Text, Messenger)

  • Send a quick recap of your last meeting to ensure alignment.

  • Highlight key areas that demonstrate your understanding of their needs and shared beliefs.

  • Remind them of agreed-upon action items with a clear call to action.

Touch #2 – Expert Content or Gift

  • Provide valuable, relevant content tailored to their situation.

  • Position yourself as a knowledgeable resource and continuous learner.

  • Examples include:

    • An article you wrote

    • A personalized video message

    • A book recommendation

    • A thoughtful gift or gift card

Touch #3 – Personal Trigger (Soft Touch)

  • Reference something personal that prompted your outreach.

  • Reinforce their needs and shared beliefs.

  • If the deal is still open, suggest another meeting to keep the conversation moving forward.

Touch #4 – Business Trigger (Proof of Concept)

  • Highlight a business-related reason for reaching out.

  • Demonstrate proof of concept by showcasing how you have helped similar clients.

  • Share a video testimonial or success story, then schedule a follow-up meeting.

Touch #5 – Formal Meeting

  • If they agree to meet again, it signals strong interest.

  • Reignite rapport and reinforce shared beliefs.

  • Ask directly for business and commitment during the meeting. ("What’s stopping us?")


Part Two: Touches 6-10

Touch #6 – Social Consensus

  • Have a respected person from your network speak to them on your behalf.

  • An outsider’s perspective can help build trust and ease concerns.

  • Ensure your advocate understands why you are reaching out and how they can support the conversation.

Touch #7 – Challenger Sale (The Ask)

  • Highlight the effort you have invested in earning their business.

  • Ask if others have worked as hard to win them over.

  • Reference your shared beliefs and directly address their hesitation. ("What is really stopping us from moving forward?")

Touch #8 – Overcoming Objections

  • Be prepared to address the top three to five common objections.

  • Distinguish between excuses and true objections.

  • Have responses ready and focus on guiding them toward a solution.

Touch #9 – Do They Still Fit Your Filter?

  • Keep: If they meet your ideal client criteria and plan to buy within the next three to six months, continue engaging.

  • Move Out: If they are six to twelve months away, transition them to a secondary follow-up category.

  • Move On: If they no longer fit your criteria, shift them to a passive follow-up database.

Touch #10 – Repeat Top Strategies (Time to Move On?)

  • Review which follow-up methods have been most effective based on their personality type.

  • By this stage, you have likely made ten or more touches. If text messages and additional follow-ups are included, the total may range from seven to fifteen touches—an approach that works 80 percent of the time.

Questions to Consider

  • Which of these follow-up strategies are you currently using? What works best?

  • Which follow-up strategies should you incorporate more frequently?


Part Three: Trigger Methodology

What Is a Soft Touch and Why Is It Effective?

A soft touch is a follow-up approach that keeps you engaged with a prospect without being overly sales-focused.

  • Can be executed through text, email, phone calls, or social media.

  • Helps maintain visibility and keeps you top-of-mind.

  • Avoid excessive casual follow-ups that lack direction, ensuring you do not fall into the "friend zone" without progressing the conversation.

Trigger Method Examples

Triggers provide reasons to reconnect with a client in a natural and meaningful way.

1. Customer Service Triggers

  • If you recently helped a client achieve a breakthrough, it can serve as a reason to follow up.

  • Share ideas that may be valuable to other clients in similar situations.

  • Strengthens your expert positioning while adding value.

2. Environmental Triggers

  • Understand your client’s interests and use them as natural conversation starters.

  • Examples include:

    • Vacation spots they enjoy

    • Industry conferences or educational events they might find valuable

3. Social Identity Triggers

  • Leverage shared interests such as sports, books, podcasts, or events.

  • Strengthen relationships by building on common ground.

4. Showcase Event Triggers

  • Host events designed to deepen relationships and connect top clients with prospects.

  • Allowing others to advocate for you is a powerful sales strategy.

5. Connector Triggers

  • The more connections you create, the more opportunities arise.

  • Expanding your network increases the likelihood of having established relationships with potential clients.

If you recently met someone through a mutual connection, mention it in your outreach. Suggest scheduling a time when all parties can connect.

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