Weekly One Thing
Referrability is built on the foundation of great people telling other great people how valuable you are. Too often, businesses focus only on winning new clients without thinking about the long-term impact of customer experience. True business growth comes when you understand the value you provide, align it with your core mission, and consistently deliver on it.
When you work in your “fun zone” every day and stay committed to providing an excellent experience, you create a system that naturally attracts referrals, repeat business, and strong testimonials. By setting clear expectations on the front end and maintaining a world-class 90-day onboarding experience, you ensure that your business continues to grow organically.
Are You Committed to the Daily Success Habits?
Reflect on the following questions to evaluate how well you are implementing habits that drive long-term success:
Have you defined what unique customer experience means to your business?
Do you know exactly what makes your experience different from others in your industry?
Have you mastered an onboarding system that quickly turns new clients into advocates for your business?
How can you measure your customer experience? (Consider reviews, referrals, and repeat business.)
Do you host a quarterly advocate event to show appreciation to your best clients and referral partners?
If you can confidently answer “yes” to these, you’re on the right track to building a referral-driven business. If not, take the time to refine these areas to strengthen your overall client experience.
One Thing Video
Take a moment to record a 2-3 minute video explaining your “One Thing”:
How are you currently asking for business from your current and past clients?
This simple exercise will help you identify areas for improvement and reinforce the importance of consistent, proactive communication with your network.
We Give You Permission to Think Bigger
Take time to journal and reflect on the habits, systems, or processes from this past week that have had the greatest impact on your business. Consider:
What’s working well that you should continue doing?
What areas need improvement?
How can you implement changes to improve your customer experience and referral system?
By consistently evaluating and refining your approach, you’ll build a business that thrives on strong relationships, repeat business, and a reputation that speaks for itself.